Friday, December 8, 2017

Low Cost Garage Door $395.00

Are you looking for an economical way to get a brand new garage door? We see the 8x7 non-insulated garage doors installed with new hardware, track, and springs for $395.00! This is a great door that will go up and down for many years to come!

New Gallery Door $1600.00

Get This Exact Door:

New 16x7 Gallery insulated garage door with REC 14 vertical arch grille with black iron hardware. Get the exact door pictured installed on your home for $1600.00! This door includes the track, hardware, and springs.

Monday, November 20, 2017

Fake advertising

This ad keeps showing up online and on mobile phones. This as is not affiliated with Grove City Garage Door Inc., the owner of this ad is Over and Above Garage Door. The owner of this pay to click ad is trying to confuse you into clicking on it. Please look before clicking on any pay to click advertising.

Wednesday, November 2, 2016

Eight Easy Steps to Fix Customer Complaints

Today I found this in my email box and thought I would share it!

The 8 Easy Steps to Fix Customer Complaints:

1. Say "Thank you!" Don't worry who is right and who is wrong. Be grateful they are giving you the opportunity to fix their perception about you.

2. Explain why you appreciate their comments. This lets them know you mean what you say and are not just "blowing smoke". Say something like: "Thank you for telling me about this, I am grateful for the chance to make it right."

3. Apologize! Say something like, "I'd like to apologize. I'm sorry this happened to you." or "I'm sorry we let you down."

4. Promise to fix it. Say something like, "I promise you I will take care of this right away." or "I promise to make this right."

5. Ask for necessary information. Say something like, "Would you mind if I ask you a couple of questions about this?"

6. Fix the problem! Don't hesitate; don't put them off until you have free time in your schedule. Do it now! Get the customer what they need.

7. Follow up! This is the easiest step but most often overlooked. Check back with your customer. Ask them outright if they are satisfied with how you handled it. Take the chance to thank them again for the chance to make it right.

8. Fix the root cause. Work with others in your company to make sure this doesn't happen again.

Tuesday, September 20, 2016

Garage Door Off Track

The above garage door is an example of a door that is off track. Do not try to force the door up or down, this will cause more damage to the door or the track. It is best to take this problem to the professionals! We fix these issues all of the time!

Thursday, September 15, 2016

Dirty Sensors

Are you constantly having trouble with your garage door opening on it's own or not closing sometimes? You may be experiencing a dirty sensor! Garage door sensors can be tricky little sensors, sometimes they kick a door back open for the smallest of infractions and other days they work with all spider webs hanging from them! Make sure your garage door sensors are clean and free from debris. Make sure you don't have any large items sitting in front of them either. Simply cleaning your sensors and tightening the wingnuts on the top will save you a service call!


Do you know what the headroom in your garage is? Did you know that there is a certain amount of room above the garage door? That room above the garage door is known as headroom. What importance does headroom play? Headroom is important to know because this will determine what type of garage door opener will fit for the job.