Wednesday, November 2, 2016

Eight Easy Steps to Fix Customer Complaints

Today I found this in my email box and thought I would share it!



The 8 Easy Steps to Fix Customer Complaints:

1. Say "Thank you!" Don't worry who is right and who is wrong. Be grateful they are giving you the opportunity to fix their perception about you.

2. Explain why you appreciate their comments. This lets them know you mean what you say and are not just "blowing smoke". Say something like: "Thank you for telling me about this, I am grateful for the chance to make it right."

3. Apologize! Say something like, "I'd like to apologize. I'm sorry this happened to you." or "I'm sorry we let you down."

4. Promise to fix it. Say something like, "I promise you I will take care of this right away." or "I promise to make this right."

5. Ask for necessary information. Say something like, "Would you mind if I ask you a couple of questions about this?"

6. Fix the problem! Don't hesitate; don't put them off until you have free time in your schedule. Do it now! Get the customer what they need.

7. Follow up! This is the easiest step but most often overlooked. Check back with your customer. Ask them outright if they are satisfied with how you handled it. Take the chance to thank them again for the chance to make it right.

8. Fix the root cause. Work with others in your company to make sure this doesn't happen again.

Tuesday, September 20, 2016

Garage Door Off Track


The above garage door is an example of a door that is off track. Do not try to force the door up or down, this will cause more damage to the door or the track. It is best to take this problem to the professionals! We fix these issues all of the time!

Thursday, September 15, 2016

Dirty Sensors



Are you constantly having trouble with your garage door opening on it's own or not closing sometimes? You may be experiencing a dirty sensor! Garage door sensors can be tricky little sensors, sometimes they kick a door back open for the smallest of infractions and other days they work with all spider webs hanging from them! Make sure your garage door sensors are clean and free from debris. Make sure you don't have any large items sitting in front of them either. Simply cleaning your sensors and tightening the wingnuts on the top will save you a service call!

Headroom

Do you know what the headroom in your garage is? Did you know that there is a certain amount of room above the garage door? That room above the garage door is known as headroom. What importance does headroom play? Headroom is important to know because this will determine what type of garage door opener will fit for the job.
















Monday, February 22, 2016

Fake Reviews

Can reviews help or hurt a business?

We believe that reviews can help and hurt a business. If you get enough negative reviews, your business could fall in rankings. If you get enough good reviews, your business could climb high in rankings. So what is a good mix? We think a few bad reviews mixed in with some good reviews helps your business seem real, and you know that the bad reviews aren't faked! No one in their right mind is going to post bad reviews about their own business!

We of course scour the internet for reviews and see what some of our competitors are doing. We've taken notice of companies that have went up on the internet that are fairly new that all of a sudden have all five star reviews everywhere. Of course that company most likely hired a SEO company to get their website ranked higher.

Grove City Garage Door has been in business for over 18 years, and every review you see online are real reviews. There are very few because in the infancy stages of our business, the internet was in it's infancy stages. Do you remember what you were doing on the internet in 1998? Uh probably nothing! We were just starting out in the market and we wanted to make sure we were on the internet, so we created www.grovecitygaragedoor.com in 1998! Who would have believed that 18 years ago you were going to depend on the internet to either make or break your business??

We are very pleased to say that the large part of our customers are word of mouth customers! We get some customers from the internet or some from seeing our vehicles around town, but most of our customers are repeat customers that were referred by a friend!

So if you are one of our customers and are reading this blog, go leave a review somewhere for us!

You can find us at:

Grove City Garage Door® Inc. Google +

Grove City Garage Door® Inc. Facebook

Grove City Garage Door® Inc. Yelp

Grove City Garage Door® Inc. BBB

Friday, February 19, 2016

Great Garage Door Ideas

Pictured above is a Clopay Coachman Collection garage door with windows. This garage door is a great addition to any home. This garage door screams luxury!

Pictured above is the Clpay Gallery Collection long panel garage door in medium oak with rectangular window inserts. This garage door goes well with home that have dark windows, wood doors, or brown hues in the stone or stucco.

Pictured above is the Clopay Gallery Collection long panel garage door with Charleston windows and black iron hardware. This garage door looks great on any home!

Pictured above is a Clopay Gallery Collection short panel garage door with long panel arch windows. This is a great look that flows together well. You can mix and match some long and short panel windows with short and long panel garage doors.

Pictured above is a Clopay Gallery Collection short panel garage door with colonial windows. This garage door is a great compliment to the stone on the home.

Pictured above is a classic garage door look! Remember when everyone's garage door had windows in the second row! We can accomplish this look with a Clopay long panel garage door with long panel windows.


You can find more great garage door ideas on our website:
Before and After photos

Photos of Garage Doors with Windows



Thursday, February 18, 2016

Paint a Garage Door

Lately we have had a couple of customers that have painted their garage doors. The results have been bad because the customers did not adhere to a certain type of paint.

Keep in mind that garage doors come in a variety of colors and can be ordered to match just about any paint scheme, exterior decoration, and color. So painting a garage door can be an added expense and can get more expensive if you do not use the correct kind of paint.

What is acrylic paint?

Acrylic paint is a fast drying water soluble paint that becomes water resistant when dry.  Acrylic paint will not crack or stick together. Acrylic paint comes in a gloss or matte finish, and cannot be removed once it is applied. The acrylic paint adheres to the surface.

DO NOT use a latex paint on a garage door, your door will stick in the seams!

How to paint the garage door:

Before painting any surface, thoroughly wash the surface with warm water and soap!

You can keep your garage door closed to paint the main parts of the panels. Avoid painting the seams and the insides of the seams unless you open the door a little at time to paint the seams.



Just remember you can choose any color of garage door without the added expense of paint!